SearchCabs Privacy Policy
Effective Date: August 1, 2026
SearchCabs is an undertaking of East India Traders (GSTIN: 08EISPM9747Q1ZR).
This Privacy Policy explains how SearchCabs (“SearchCabs”, “we”, “our”, or “us”) collects, uses, stores, and protects your information when you use our website, mobile application, and related services.
1. Information We Collect
We may collect:
- Name
- Business name
- Mobile number
- Email address
- Business address
- GST details (if provided)
- Vehicle information
- Driver information
- Profile photographs
- Business documents
- Booking details
- Device information
- IP address
- GPS location (only with permission)
- App usage statistics
- Crash logs
2. How We Use Your Information
We use your information to:
- Create your account
- Connect businesses
- Display booking requests
- Improve platform security
- Prevent fraud
- Respond to support requests
- Send service notifications
- Improve our services
- Comply with legal obligations
3. Location Information
With your permission, SearchCabs may access your device location to provide location-based features. You may disable location access at any time through your device settings, though some features may not function properly.
4. Sharing Information
We may share information:
- With other registered businesses when necessary for bookings
- With government authorities when legally required
- With trusted service providers assisting in platform operations
- To investigate fraud or unlawful activity
We do not sell your personal information.
5. Data Security
We implement reasonable technical and organizational safeguards to protect your information. However, no internet-based system can be guaranteed to be completely secure.
6. Data Retention
We retain information only for as long as necessary to operate the Platform, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Subject to applicable law, you may request to:
- Access your information
- Correct inaccurate information
- Delete your account
- Withdraw certain permissions
- Contact us regarding privacy concerns
8. Third-Party Services
SearchCabs may use third-party services such as Google Maps, Firebase, analytics providers, SMS providers, and cloud hosting providers. Their use of your information is governed by their own privacy policies.
9. Children’s Privacy
SearchCabs is intended solely for businesses and persons aged 18 years or older.
10. Changes
We may update this Privacy Policy periodically. Continued use of the Platform constitutes acceptance of any revised policy.
Contact
SearchCabs
An undertaking of East India Traders
GSTIN: 08EISPM9747Q1ZR
Email: support@searchcabs.com
Website: https://searchcabs.com
Refund & Cancellation Policy
Effective Date: August 1, 2026
SearchCabs is an undertaking of East India Traders (GSTIN: 08EISPM9747Q1ZR).
Current Platform Status
At present, SearchCabs does not collect payments, booking fees, subscription fees, commissions, or service charges from users.
Accordingly:
- No refunds are applicable.
- No cancellation charges are applicable.
- SearchCabs does not process payments between users.
All payment terms, cancellations, refunds, and commercial arrangements are decided solely between the participating businesses.
Future Paid Services
If SearchCabs introduces paid subscriptions, premium services, advertising, commissions, transaction fees, or other paid features in the future, this policy will be updated accordingly.
Community Guidelines
Effective Date: August 1, 2026
SearchCabs aims to provide a trusted marketplace for transportation businesses.
Every user agrees to maintain professionalism while using the Platform.
Users Must
- Use genuine business information.
- Maintain valid permits and licences.
- Provide accurate vehicle details.
- Honour confirmed bookings.
- Communicate respectfully.
- Respond to enquiries honestly.
- Maintain safe and roadworthy vehicles.
- Follow all applicable laws.
Users Must Not
- Post fake bookings.
- Submit false quotations.
- Manipulate bids.
- Use abusive language.
- Threaten or harass other users.
- Share misleading information.
- Upload illegal or copyrighted material without permission.
- Attempt to hack or disrupt the Platform.
- Create duplicate or fake accounts.
- Misuse another user’s contact information.
- Advertise unrelated products or services.
- Send spam messages.
Ratings
Reviews should reflect genuine business experiences.
Fake, abusive, defamatory, or misleading reviews may be removed.
Account Action
SearchCabs reserves the right to issue warnings, suspend accounts, remove content, or permanently terminate users who violate these guidelines.
Reporting Abuse
Users are encouraged to report fraud, abuse, fake accounts, or suspicious activity by contacting:
SearchCabs will investigate reported violations and take appropriate action where necessary.